Privacy policy
Privacy Policy
This Privacy Policy explains how Mama's Manual ("we," "us," "our") collects, uses, and protects your personal information when you visit mamasmanual.com or purchase our digital products.
By using our website, you agree to the practices described below. If you have questions, contact us at hello@mamasmanual.com.
1. WHAT WE COLLECT
When you use our store, we may collect:
- Account & order data: your name, email address, billing address, and payment details (payment details are processed by our payment provider — we never see your full card number).
- Customer support data: any information you send us by email.
- Browsing data: pages you visit, device type, browser, approximate location (via IP), and how you arrived on our site.
- Cookies & similar technologies: small files stored in your browser to keep your cart, remember preferences, and measure how the site is used.
2. WHY WE COLLECT IT
We use this information to:
- Deliver your digital products and process your payments.
- Send you the emails you signed up for (free 5 Brain-Off Dinners, occasional updates).
- Reply to your support requests.
- Improve our website and products.
- Comply with our legal obligations (e.g., tax and accounting records).
3. LEGAL BASIS (EU / Swiss law)
We process your personal data on the following legal bases:
- Contract performance — Art. 6(1)(b) GDPR / Art. 31(1) FADP — to deliver the product you ordered.
- Consent — Art. 6(1)(a) GDPR / Art. 31(1) FADP — for newsletter and marketing emails. You can withdraw consent at any time.
- Legitimate interest — Art. 6(1)(f) GDPR / Art. 31(1)(d) FADP — to keep the store secure, prevent fraud, and analyze how the site is used.
4. WHO WE SHARE IT WITH
We share your data only with the service providers needed to operate our store:
- Shopify — our e-commerce platform (hosting, checkout, customer database).
- Payment processors — Stripe, PayPal, and any other processors offered at checkout.
- Email service — used to deliver your PDFs and any newsletters you opted in to.
- Analytics — anonymized usage data only.
We never sell your personal data to third parties.
5. INTERNATIONAL TRANSFERS
Some of our service providers (Shopify, Stripe, etc.) are located outside Switzerland and the EU, including the United States. When data is transferred internationally, we rely on Standard Contractual Clauses (SCCs) and equivalent safeguards required under Swiss FADP and EU GDPR.
6. HOW LONG WE KEEP IT
- Order data: kept as long as legally required for tax and accounting purposes (typically 10 years under Swiss law).
- Newsletter subscriber data: kept until you unsubscribe.
- Browsing data: kept for up to 14 months in anonymized form.
7. YOUR RIGHTS
Under Swiss FADP and EU GDPR, you have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate or incomplete data.
- Delete your data (the "right to be forgotten").
- Restrict how we process your data.
- Receive a copy of your data in a portable format.
- Object to processing based on legitimate interest.
- Withdraw consent for newsletters at any time (every email contains an unsubscribe link).
To exercise any of these rights, email us at hello@mamasmanual.com. We respond within 30 days.
You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC, www.edoeb.admin.ch) or your local data protection authority in the EU.
8. COOKIES
Our store uses cookies to:
- Keep your cart working between pages.
- Remember your preferences (language, currency).
- Measure how the site is used (anonymized).
You can disable cookies in your browser settings, but parts of the store may stop working correctly.
9. CHILDREN
Our products are intended for adults. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, contact us and we will delete it immediately.
10. SECURITY
We use industry-standard security to protect your data, including HTTPS encryption and Shopify's PCI-DSS compliant infrastructure. No system is 100% secure, but we take this seriously and review our practices regularly.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The version published on this page is always the current one. Significant changes will be communicated by email to active customers.
12. CONTACT
For any privacy question, data access request, or complaint:
Email: hello@mamasmanual.com
We reply within 1–2 business days.