★ A REAL HUMAN WILL READ THIS ★

Say hi, mama!

Got a question, a wobble, a refund need, or just want to tell us your kid actually ate the broccoli? We read every single email. No bots. No tickets. Just us.

★ 24-hour reply (CET, working days) 🇨🇭 Based in Switzerland ♥ 30-day refund, no questions ✿ Real human, no bots

24-HOUR REPLY

Working days, Swiss time. Most emails get a reply the same day.

REAL HUMAN

No chatbots. No outsourced "team." It's me — a tired Swiss mom with a laptop.

30-DAY REFUND

Don't love it? Email "refund" + your order #. Done. No essays required.

PDF

INSTANT PDF

Bought it? It's in your inbox in seconds. Lost the link? Email us, we'll resend.

What's your kitchen emergency?

Pick one — we'll point you to the fastest answer (or pre-fill an email so you don't have to think).

📧

EASY FIX — just email us

Send your order number to hello@mamasmanual.com and we'll resend the PDF within hours. Or click below to pre-fill it for you.
Pre-fill the email →

Or send a real letter

Prefer the form? Use it. We get the same email either way — and you'll hear back from a real human, often within hours.

  • You'll get a reply — every single email is read & answered.
  • No newsletter trick — writing in doesn't sign you up for anything.
  • No bots — no auto-replies, no "ticket #4827" nonsense.
  • Plain language — we won't quote terms & conditions at you.
Replies usually within hours · always within 24h on working days.

Quick answers

The questions we get most. If yours isn't here — just email us.

Usually within a few hours. Always within 24 hours on working days (Mon–Fri, Swiss time). If it's been longer, please check your spam folder — sometimes our reply lands there.
All Mama's Manual products are instant-download PDFs. They open on every phone, tablet, laptop & e-reader. No app needed. Print them, save to your home screen, however you like.
Yes, always. Email hello@mamasmanual.com with your order number (or just the email you used at checkout) and we'll resend within hours.
30 days, no questions, no essays. If it's not what you hoped, email "refund" + your order number to hello@mamasmanual.com and we refund the same day.
Yes. Every Mama's Manual purchase comes with free lifetime updates. When we add new dinners or fix typos, we email you the new version — no extra charge.
Absolutely. Buy under your name, then forward the PDF email to your friend — or email us and we'll send a gift-wrapped version straight to her inbox with a note from you.

♥ A note from a tired mom ♥

I built Mama's Manual because I was the one crying at 5:30 with the fridge open. If you write to us, you'll get a real reply from a real human who has been there. Promise.

— mama xx